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I literally just have no words to describe the level of insanity to best fill out (the quality of my repair process) survey form.
I am left in absolute amazement at the repair service I received for my child’s X-Box.
Did a cartoon repair the unit? Or was it just thrown down a flight of stairs. Maybe just running it through the dish washer or a cycle in the washing machine is all it needs?

I received the X-box back from repairs on 8/11/08 straight away set it up for my stepson to play when he came home from camp. Not only was there no video feed but the unit also proceeded to scratch up the halo 3 disc while make a noise. A noise that can only be described as grinding marbles and steel ball bearing in a blender but REALLY crunchy and LOUD. I was also blown away by being told I would not get a new halo 3 disc!

So in summery, and for the infinite places this will be posted (my students I teach will to see to that) 30% of which also got the so called “ring of death” followed by similar “repair” experiences.
My x-box that broke wasn’t repaired but came back masquerading as a fixed unit so it could eat up a game that I am told I WILL HAVE TO REPURCHASE?

Keep up the meticulous craftsmanship, which is only augmented by your stellar customer service and relations, and the X-box branch of micro-soft should drive itself out of business within-in the next 5 years.

Received 2nd repair attempt on 8/27/08 and as expected the unit does not work. I am Sending the xbox back for repairs for a THIRD TIME.
You guys really don’t try to fix these games do you? You just switch the serial numbers around on all the broken units at the factory, and just randomly send them back to your customers…huh? That just makes more sense than having 3 tries at fixing a broken game and not succeeding. Or is it that the Xbox is so badly made in the first place that no amount of so called (repairs) will fix it. Unless by fix you mean BUILD IT OVER FROM SCRACTH.

If you want real answers just GOOGLE ( lawsuit against xbox )

Pics of my graphics card with a new copper heatsink.

Trying to decipher some abbriviations next to unpopulated headers on the Blue & White G3 logic board (Rev 2). Any help would be appreciated.

The people that work there were very helpful. It only took about 5 minutes to check in my machine for service.