There are alway stores that gives the good tech support a bad name. I have had several customers over the course of a few months tell me about how they went to a store, and either got ripped off for something simple, or didn't admit they didn't know how to fix it, and end up causing more problems with the hardware/software than was originally done by itself.
I had a client come to me with a machine, in which the screen was flipping out when a hinge was pressed on. He went to Micron PC (Cheap Clone computer store. Made the laptop) in which they proceeded to charge him $300 for a 14" laptop screen, for a computer maybe worth $100USD. That still didn't fix the problem, then they said "Tough". So, he turned to another store, in which they said the connector was coming loose. So they put a penny between the ribbon (the connector ribbon that runs between the display and the actual computer components) said it was fixed, and charged him $45 to do that. well, about 2 days after doing that, the screen started flipping out. They also screwed up his harddrive's directory, so he didn't have a laptop that is even booting to windows.
So, after I advertised on craigs list, with my cheap prices, I got a call from him. I have looked at the laptop, and noticed that the solder traces up to the connector on the lower computer part (that houses the keyboard/computer essentials) were broken. After searching down the component. the component cost $7.58 w/ Sh/Handling. After telling him, he was surprised that it was such a cheap fix.
Anyways, I have been given the go ahead to work on the hard drive and get it up and running with an external monitor. I found that the essential files that are needed to boot windows, have been completely wiped off the hard drive (not just corrupt, they aren't there!!!) and have determined that someone messed with it that didn't know what they were doing. I asked the guy, and he said when he got it back, it wouldn't boot to the OS.
Needless to say, I have done the reinstall (he had the stuff backed up) and am doing updates. Once the part comes in (should be about 5 days) I will have his laptop to him. the longest part of the repair, is just waiting for the part to come in. He also noted that when he sent it into the other shops, and it sat for 2-3 weeks w/o anyone even looking at it (in fact, one shop threw it in the store room, and didn't even know who's it was)
He has now said, that with what I am doing, he has a few more machines for me to work on. So I will be getting more business by him.
I don't know why these shops insist on trying to fix something half-***ed and don't admit they don't know what the problem is. Have you (for those of you that do work on other's machines) ever seen this problem before with you guys? I seem to recall way back when, this type of stuff didn't happen. It seems (after looking at resumes and reqs. for getting a job as a repairman) they want you to be more of a salesman than an actual competant repair person.
As much as I like getting business, I just wish these other shops are more competant. I, myself, would be more willing to tell them that I don't know how to fix something, than to lie and try to do a half-***ed job, and screw over a customer.
People that don't know what they are doing, don't deserve the bad service they get. I don't want to be screwed over when someone comes to work on the house and does a lousy job, why should these people who don't know this stuff be screwed over themselves?
I am getting disgusted from cleaning up these wrecks that the major stores do to the machines before I get them.