I must say I kind of regret that AF started an iPod/iTunes forum. No disrespect to Tom or the other mods - it's a good idea in principle. But my goodness, it's become by far the most annoying forum! It appears most of the posts are from folks who've googled "ipod forum" or something like that (why they don't go right to apple.com/support is, as others here have said, a mystery), and have found AF. They're frantic, panicked, averse to trying to solve their own problems (or even reading things in large red letters like "iPod Linux is NOT supported on the nano"), rude, and evidently totally uninterested in contributing to AF in any way.
It makes me wonder if the AF wouldn't be better off without this particular forum.
I recognize that the decision of which forums to have is up to Tom and the other mods. Just felt that this question should at least be raised.