Very Impressed with Apple Support
On Tuesday my 15" Macbook Pro battery stopped charging. Fearing the worst, I kept it plugged in and let it sit overnight. On Wednesday, it still would not charge, so I started looking online for possible solutions. Finding nothing of much value, I decided to just call Apple.
After spending maybe 20 minutes on the phone with Rob, after doing an SMC reset, Rob set me up to have a new battery shipped to me for free.
I regretted not having it overnighted, because I do need my 'book for school and whatnot, and with no battery, its kinda difficult to use. However, when I woke up this morning, there was a brand new battery sitting on my doorstep.
I opened it up and it was a fully charged, apparently brand new battery with 0 cycles.
So its now charging and I am feeling much better about this whole situation. I understand that faulty products do happen, and I am just glad that Apple has dealt with this in a very timely and amicable fashion.