I just bought an iPod for use with my Windows XP PC. The computer is pretty new and has two drives, a CD/RW and another. Anyway, iTunes won't recognize CDs when I put them into the drive. The computer came with various other media-player programs, such as MusicMatch Jukebox, etc., and all of them will read and play CDs. But on the iTunes "source" list, they don't come up. With one exception: If the CD happens to be in the drive already when I turn the computer on, iTunes will see that its there and let me play it or rip it or whatever I want to do. When this happens, an icon comes on the screen that says "accessing GraceNote CDDB." But its only when the computer is started from off while a CD is in the drive.
I've tried reinstalling, which is what Apple told me to do on the phone. No luck. I also tried adjusting the defaults and adjusting the other programs so they no longer think of themselves as the CD playing default. Any other thoughts? Thanks much.