I placed an order an order with them Thursday night. It was after the shipping cut-off time, so I expected it to ship Friday. Saturday morning, the order is still listed as pending, and I notice there's no order confirmation number. Newark is closed on weekends, so I send an email asking about my order. By Monday afternoon it was still unshipped with no answer, so I start a web chat with customer service. Half hour wait. Customer service says they can't find my order, even my ID, screenshots, and the order ID from the url. I'm told I need to contact sales to have the order processed. So I end my chat with customer service and start a new chat with sales. Another half hour wait. Sales can't find my order either and tells me I need to place a new one. I ask about cancelling my current order, which is still listed as pending shipment in my account, and am told to "just consider it cancelled". I ask sales for help placing a new order. He says he can't do that because he's customer service and I need to call sales.
So I call Newark Sales. A barely audibile woman who sounds like she's on a VoIP line from the other side of the world answers. We get disconnected after about a minute. I call back, same audio quality, disconnected again. Third time, same bad audio connection, but I'm able to get my order placed. That was around 1 or 2. I just tried to reference the chat logs to get the exact time, but they're just empty PDFs templates - no actual chats were saved. Now it's after 10:30 PM and the order is still "processing".
Has anybody ordered from Newark recently? Did they fill your order promptly? I have a client with a machine down, waiting on this part. It's not a "factory can't run without it" sort of situation, but it's embarrassing that 4 days in I can't even give the client a tracking number. The part is out of stock most places, with the cost being triple at the next cheapest supplier, so I don't want to cancel if they're actually going to ship it soon.