Ok, a customer came to me with a brand new (well, about 4 months old) Laptop running Vista Home basic. the machine won't get on the internet. So I go to scan for viruses and guess what? when trying to remove them, Vista pops up the "Cancel or Allow" box, and when I picked "Allow" it returned back "Authorization Denied" Which means I gotta come up with another way to remove the virus. It seems that M$ Vista is trying harder to keep itself infested, and is making the job more difficult to remove the nasty buggers it was trying to prevent getting it (oh man, it does a LOVELY job at that, doesn't it?)
So, i gotta ask, I know there are a few PC Technicians out there, what do you think my next course of action should be?
I can do a blow-away and reinstall, but this guy has about 87GB of data I would have to backup, and run the risk of backing up infected files which might put the viruses back on the system after I get done copying it back onto the laptop after the reinstall.
What do I do, oh gurus of the PC World?
Oh, Just to let you know, I have tried this with Norton, Avast!, and Kapersky Anti-Virus, each time, it has asked for authorization and each time, it has denied it from being removed.
I got it removed by turning off the user-account controls so I didn't have to mess with it. Yeah, sure it complained that it wasn't on, but at least I could get them off!! So if anyone has a stubborn Virus install that Vista won't let you uninstall, just turn off user-accounts and that (hopefully) should allow you to get rid of them.
PC Mag editor threatens switch to linux over vista
I thought Vista was immune to malware. Well, that's the idea I got from M$'s advertising. Who knew?
dan k