So, I'm up at 4am (I do that when I fall asleep earlier than I normally do) and I get an e-mail, appearing to be from eBay, in Italian. I dont speak Italian, so I copypaste the text into Google Translator, images off, et cetera. It's got my ID in it though, and apparently I spoke Italian enough to request advance closing of my account!
(Read: No, I didn't. I got jacked.)
Soo, changed all of my passwords, each of them unique scrambled and very long. eBay account security cannot assist me, as it is not an account security issue...
*blinks a few times*
I would just let it go entirely, but that was my name that has been run through the dirt.
Bit funny how I never sell anything in 4 years on eBay, and then I am out of nowhere, speaking Italian, outside the US, probably selling my heart out, no?
Anyway, just wanted to rant and see if anyone else has had the same happen to them. Maybe if we compare notes we can help each other resolve it.
The #1 thing to check is the FULL headers of the email, so you know if it really did come from eBay, or if it just "says" it id. Then check the links in the email are to eBay directly or not. I get junk like this from time to time. 100% of the ones I've gotten are just phishing attempts that are forged and are not truly from eBay.
.. checked the URLs, links, image sources, et cetera, straight off. It's legit, as it's also in my eBay profile. ebay.it was the red flag for me, and tipped me off further to the fact that it was in Italian so I can translate it.
I get the feeling that they're stone silent on me because they're going after whoever 'lifted' my account. If they bothered to say that, then I'd let them at it.
Boy, is that wishful thinking. I wouldn't hold your breath for that. Expect a form letter with general instructions on protecting your account and that's it. EBay no speaky di English too.
My account got jacked once, pretty recently (within the last year). I didn't even know about it until eBay sent me an email - they had found it out, cancelled all the jacker's auctions, reset my password, and sent me a notification.
I must say I was pretty impressed with eBay's security measures - although it all happened with the U.S. eBay operation in my case, so YMMV.
Yeah, I'm really not. The notice of advance closure seems to say that, but it's the computer translated English version I am reading. So I may be picking info out of it that isn't actually there.
At the end of the day, I know how to spot a phish, I run fully patched browsers, strong passwords, malware free machines, and it isn't my fault. But if anything I got out of Live Chat representatives is an indicator, then it's done, dead, drawn quartered and over with.
For anyone thats wondering how, I have one simple suggestion:
Keep contacting every department you can via both the Web site, and via e-mail until you get someone that _cares_ enough to properly do their job.
(Don't spam them though, or use some peticular employee's email! That's not cool. You contact all the departments; you wait to be contacted in return. They say 'hey get ahold of these guys instead,' you try again. If you don't get anything back, wait 48 hours and resubmit.)
*** Disclaimer: I didn't use any of the corporate/executive e-mail addresses. I was always cool, calm and collected; I was never offensive, rude, condescending or angry. YMMV. Batteries not included... ***