In our shop we use Epson Perfection 1670 scanners. in the last month they have all come down with the same problem. when you go to preview a document it comes up with a blank page for the image that has been scanned. and if you then scan the document. it saves it normally but when you open the saved picture it is just a blank image. I have tried the following things to fix the problem:
1) find firmware updates for the scanner. (couldn't find any)
2) find a newer version of the software for the scanner. (still the same problem)
The computers that we are using are:
1) Aluminum Intel iMacs
2) Power Mac G4 Quickslivers
I have also tried using a Power Mac G3 running Mac OS 9.2.2 and i have tried it on my computer which is a Power Mac G4 running Mac OS 9.2.2 and Mac OS X 10.1.3. Any help in fixing this problem would be much appreciated because we don't have any scanners and we are going to need them soon.
thanks in advance