I am just going to vent a little frustration here. So I, like many others, purchased the new Mac Mini the day it was announced. Before I placed my order, I called the local Apple store to ask them a question. You see, I have an extra Airport Extreme card sitting here and I didn't feel like paying an extra $80 on the BTO option if I didn't have to. So, I asked them if the Airport Extreme card in the new Mac Mini was a user serviceable part. I was told that it was. I asked them flat out of if there was some kind of door on the bottom of the case unit that would allow access to the card like in a Powerbook G4. Again, I was told that it did have such a thing without question.
So, today I saw some pictures of the Mac Mini on gearlive. It, in fact, did not have any such thing. Annoyed, I called the Apple store again for clarification. I explained my situation in detail, and then I was then transferred to Apple Care. After explaining my situation again, and being placed on hold several times for up to 10 minutes each, I was informed that it was not a user serviceable part. I asked if I could upate my order. I was transferred to sales where I had to explain my issue again. I was told that I could indeed update my order, but I would lose my place in line. So, instead of receving my Mac Mini on or before the 21st of this month, I would receive it in 3-4 weeks. I made mention of the thac that wasn't exactly fair since I ordered my machine after having received very bad information from Apple themselves. I did not update my order because this is going to be a gift to my parents and I need it by when they originally said I should receive it. I'm not really sure what to do about it right now.
I am highly annoyed at the level of customer support I received from my favorite company. Please don't make the same mistake I did. This is just a friendly little warning.