I recently packed up and mailed my laptop into an authorized apple canada service centre for long overdue warranty repairs, issues included:
Dead Keyboard Backlight
screen backlight issues
screen brightness issues
lid not staying closed
dying power adapter
noisy processor fan
trim falling off
Anyway, when I sent it in via courier, the gorillas hired by the courier service decided to play football with my package, and shattered the screen. They're telling me now that they don't cover damage, only loss (as it says in print on my waybill, now that I read it) since the unit wasn't in original packaging when I sent it in.
So, I'm stuck with an 1800$CA repair bill, the courier isn't going to cover it, and Apple is saying there isn't anything they can do, even though the screen would've had to be replaced during the repairs, had it not been destroyed by the idiot ham-handed neanderthals that work for the courier company.
I was wondering if anyone that knows apple would know any way to get this covered under warranty -- I personally can't afford the $1800 to get it fixed, and I need it quickly for work -- my boss is already grumbling at me, and I'm afraid I'll get fired over this. As I said before, the screen assembly would've had to be replaced under warranty anyway, since I was having some screen issues with the machine when I sent it in.
The only suggestion Apple customer relations (hah!) have given me, is to sue my courier company, but that'll end up costing more than just paying out of pocket to fix it, and if you lose a suit in canada, you pay both sides' legal costs.
I just want my laptop back, it's had so many damn problems, but it's the best laptop I've ever owned, and I need it for work.