I am hoping this topic could be for "us" tech support. I just want to know what everyone's most difficult costumers are.
I can go first....
I work for myelf, and i do data recovery, troubleshooting, backups, and os reinstalls on PC's and older macintosh..
I was working on a computer a while ago... I had to do a backup and reinstall on the machine. It was an HP Machine and there were virus's on there that was basically not letting it startup. I had to mount the HD in MY OWN PC just to get the data off of it. It is one of the Pc's that when you go to reinstall windows off of the recovery partition, it blows away the whole windows partition. I knew about this, and used a spare hard drive and networked my iBook to the pc i was using to the the recovery with (everyone knows OS X does not get virus's right?)
well, i did the whole job, and just got word, that the costumer is upset b/c she can't find her emails.
This is a person that has the capabilities (she has a dvd writer and dvd's) to back up her stuff. I had told her that most likely i will not be able to get everything. as the virus had been deleting things on her system. She is now threatening me b/c i can't get them for her.
I do these job's because I want to get this service to people that can't afford this kind of stuff. So i even cut the bill in half. She is still baulking b/c i couldn't get her email.
There are times, when i feel like hiding, b/c of idiots like these. And i really don't get much encouragement.
I was at best buy the other day, and they would've charged 1 thousand dollars to do what i just did (the HD was 160GB's) and she is baulking and i only charged her $80!!
Has anyone had dealings with people like these